- Support the implementation and configuration of Atlassian solutions (e.g., Jira Service Management, Assets)
- Maintain and improve data quality within service management systems
- Assist in modeling, documenting, and optimizing Customer Service & Support processes
- Support process validation activities and ensure alignment between documented and implemented workflows
- Participate in user testing activities and collect feedback from stakeholders
- Collaborate with cross-functional teams to identify improvement and automation opportunities
- Contribute to ongoing digitalization initiatives
- Support continuous improvement efforts within Customer Service & Support
Working Student – Customer Service & Support
München
Part-time
Working Student
What you'll do
As a Working Student – Customer Service & Support at Snke, you will support the implementation and continuous improvement of our service management landscape. You will work closely with Customer Service, Technical Support and Quality teams to help design, implement, document, and validate processes within Atlassian tools such as Jira Service Management and Assets.
What we're looking for
- Currently enrolled in a Bachelor's or Master's program in Business Informatics, Information Systems, Industrial Engineering, Computer Science, Medical Engineering, Healthcare Management, or a related field
- Strong analytical and structured way of working
- Interest in process management, digital tools, and service operations
- High attention to detail and data quality
- Excellent communication skills and a collaborative mindset
- First experience with Atlassian tools (Jira, Jira Service Management, Confluence, Assets) is a plus
- Knowledge of process modeling methodologies (e.g., BPMN, flowcharts) is an advantage
- Initial experience in Customer Service, Technical Support, or Operations is beneficial
- Interest in MedTech, healthcare, or regulated industries is a plus
- Basic understanding of data management and workflow-based systems
- Experience with low-code/no-code automation tools is an advantage
Why Snke
- A supportive, international team connected by shared values and a culture of trust
- Meaningful responsibilities with a lasting impact on global healthtech, improving medical decisions and patient outcomes
- Flexible working hours and a hybrid work model within Germany
- Parking garage and secure underground bike storage
- Subsidized company restaurant and in-house café
- Regular after-work, team, and company events
- Centrally located, modern workspace with a 212 m² rooftop terrace
Contact person
Tatjana von Freyberg
Über uns
Mit Hauptsitz in München gestaltet Snke die Zukunft der digitalen Gesundheitsversorgung durch skalierbare, datengetriebene Innovationen auf Basis von KI und Big Data. Mehr als 350 Expert:innen aus den Bereichen Healthcare-IT, Visualisierung, Simulation, Data Science und Machine Learning arbeiten bei Snke an Lösungen, die leistungserbringende Einrichtungen, Fachgesellschaften, Patient:innen und Healthtech-Unternehmen befähigen, die datengestützte Patientenversorgung voranzutreiben. Neben dem Hauptsitz in München beschäftigt Snke weitere Kernteams in Chicago, Heidelberg und Tel Aviv. Snke stärkt damit die globale Zusammenarbeit, um intelligente, integrative und ganzheitliche Technologien zu entwickeln und befähigt Healthtech-Anbieter datengetriebene Innovationen zu skalieren.